Connection of Water

I was surprised that the developer told me the building is completed. They have handled over the unit. But the water connection will only be carried 3 weeks later. What is the hand over? It is not yet completed. The developer told me that the staff has resigned and the new staff is having difficulty to follow through the outstanding matters with the water provider.

From the incident, it is important the handle over of the staff when he leave the company. Otherwise, the company may have hard time to complete the whole project. End up, the purchasers are the victim for the delays.